T's and C's

Terms and Conditions

The Seller: Petals and Cakes (Partnership). Our office is at 21 Cranmore Grove, Stone, Staffordshire. ST15 8XD.

Prices: Prices listed are only to be used as a guide and are subject to change at any time. Petals and Cakes will provide prices at the time of placing your order.

Payment terms: Cakes: a deposit of 20.00 will secure your booking when placing the order, and the balance is due on collection/delivery of the cake. Deposit is not refundable upon cancellation except for in exceptional circumstances.

A 50 deposit is required to secure a wedding booking.

Delivery: Petals and Cakes will normally deliver flowers and cakes to the agreed delivery address during business hours of 9 a.m. until 5 p.m. Monday to Friday (except Wednesday), and Saturday 9 a.m. until 12 a.m. Special arrangements can be made if required if time is outside of the normal business hours. Petals and Cakes reserve the right to deliver up until 8 p.m. in exceptional circumstances. Petals and Cakes can deliver locally within a 20-mile radius. If the delivery is for flowers as a surprise and delivery cannot be made for some reason, Petals and Cakes will make alternative arrangements. This may be leaving flowers with a neighbour, or in a safe place at the address, or taken back to our studio. A business calling card will be left at the delivery address advising recipient of action taken, and the whereabouts of the flowers. If taken back to our studio, arrangements can be made for re-delivery at a suitable date and time of the recipient's choosing.

Collection: Customers can collect flowers and cakes from our studio of Petals and Cakes. Customers are advised to make prior arrangements to avoid disappointment.
NB: There is not a collection service on Wednesdays and Sundays.

Returns policy: All our flowers and cakes leave the premises in perfect condition. Every effort and care is made for the safe arrival of goods. Petals and Cakes cannot accept responsibility for damage to flowers or cakes once goods have been delivered. Any flowers or cakes are then the full responsibility of the customer. If any non-edible goods are returned to us in perfect condition we will give the customer a full refund. We cannot accept edible goods as returns. Returns will only be accepted if Petals and Cakes accept that they are at fault.

Security and privacy: All data is held securely on server hosting the Petals and Cakes Web site. The privacy of our customers is important to us. All orders are treated in strictest confidence. Any customer data held by Petals and Cakes will not be shared with any other third party, and will only be used between Petals and Cakes and the Customer in any correspondence.

Copyright: All content on our Web site, including all written, photographic, design and audio content of our web site, together with the selection and arrangement of it are our copyrighted property or that of the people who have granted to us the right to use it and is protected as such. All rights are reserved. None of this material may be used without our written permission. You may download or print a single copy for your own non-commercial off-line viewing. All names, logos, slogans or other phrases may be a trademark of another or ours person or corporation. Any unauthorised use of a trademark is unlawful.

Changes: We reserve the right to make changes to this Web Site and these terms at any time.

Complaints: If you wish to complain about any aspect of our service please contact us at Petals and Cakes.